Return Policy
Floor & Countertop Return Policy
Original Tile Source understands the importance of choosing the right product for your project. If you are not completely satisfied with your store purchase, simply return the merchandise to the warehouse within 60 days of purchase with a valid sales receipt, and we will refund your purchase. If you do not have a receipt, a valid photo ID is required. We reserve the right to limit returns or exchanges without a valid receipt.
- All returned merchandise must be undamaged and in a resalable condition.
- Your refund will be processed by the same method of payment as your original purchase.
- A restocking fee of 25% will be charged upon the return.
- There will be no returns for discounted items.
IMPORTANT – PLEASE READ CAREFULLY
ONCE A PRODUCT HAS BEEN INSTALLED, IT CANNOT BE RETURNED. Claims for damage or shortages must be made upon receipt of the product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
Custom Orders
Custom order countertops are non-refundable once tendered. Damaged or defective products can be exchanged.